Shohreh Mouri is the VP of Ventures Technology at RBCx, responsible for the technology build, delivery, and operation of all Ventures technology. She also sits on the RBCx Senior Management Team (SMT), providing technology leadership and direction for RBCx’s tech banking practice, including the RBCx Platform.
Prior to this role, Shohreh led the strategic direction, modernization, and implementation of technology for RBC’s Advice Centers. Her work spanned conversational AI for voice and chat, call management, advisor desktop, fraud prevention, voice biometrics, workforce management, and other technologies supporting over 7,500 advisors and more than 70 million interactions per year.
Shohreh is also the co-Lead of RBC’s Women in T&O Employee Resource Group, where she is committed to fostering a supportive environment for womens career advancement and talent retention in technology and operations.